Proposal for a measurement model for software tests with a focus on the management of outsourced services

Registro completo de metadados
MetadadosDescriçãoIdioma
Autor(es): dc.creatorCalazans, Angélica Toffano Seidel-
Autor(es): dc.creatorKosloski, Ricardo Ajax Dias-
Autor(es): dc.creatorRibeiro Junior, Luiz Carlos Miyadaira-
Data de aceite: dc.date.accessioned2021-10-14T18:36:28Z-
Data de disponibilização: dc.date.available2021-10-14T18:36:28Z-
Data de envio: dc.date.issued2014-12-03-
Data de envio: dc.date.issued2014-12-03-
Data de envio: dc.date.issued2012-05-
Fonte completa do material: dc.identifierhttp://repositorio.unb.br/handle/10482/17211-
Fonte: dc.identifier.urihttp://educapes.capes.gov.br/handle/capes/635666-
Descrição: dc.descriptionThe need for outsourcing IT services has shown a significant growth over the past few years. This article presents a proposal for a measurement model for Software Tests with a focus on the management of these outsourced services by governmental organizations. The following specific goals were defined: to identify and analyze the test process; to identify and analyze the existing standards that govern the hiring of IT services and to propose a Measurement Model for outsourced services of this type. As to the analysis of the data collected (documentary research and semi-structured interviews), content analysis was adopted, and in order to prepare the metrics, the GQM – Goal, Questions, Metrics – approach was used. The result was confirmed by semi-structured interviews. Here is what the research identifies as possible: to establish objective and measurable criteria for a measurement size as the input to evaluate the efforts and deadlines involved; to follow up the test sub-processes and to evaluate the service quality. Therefore, the management of this type of service hiring can be done more efficiently.-
Formato: dc.formatapplication/pdf-
Publicador: dc.publisherUniversidade de São Paulo-
Direitos: dc.rightsAcesso Aberto-
Direitos: dc.rightsRevista de Gestão da Tecnologia e Sistemas de Informação - Esta obra está licenciada sob uma Creative Commons (Attribution 3.0 Unported (CC BY 3.0)). Fonte: http://www.jistem.fea.usp.br/index.php/jistem/search/authors/view?firstName=Angelica&middleName=Toffano%20Seidel&lastName=Calazans&affiliation=Uniceub&country=BR. Acesso em: 27 jun. 2014.-
Palavras-chave: dc.subjectPessoal - recrutamento-
Palavras-chave: dc.subjectTerceirização-
Título: dc.titleProposal for a measurement model for software tests with a focus on the management of outsourced services-
Tipo de arquivo: dc.typelivro digital-
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