Os fluxos de processos na gestão pública de transportes terrestre numa instituição militar da região sudeste

Abstract

When an organization focuses on the customer is something very important for their livelihood acquire new practices in analysis and modeling of processes in order to: know, understand and reorganize the direction of work flow that generates values to products and / or services to end customer. Thinking about a factor that generates competitive advantage the most diverse forms of organization has invested heavily in management processes in order to meet better every day the market. This work aims to show methodologically as the process management can contribute in Public Organizations. This method concept "form of processes in the quest for quality" has been applied in the city of São José dos Campos in a Federal Research Institute Through documentary research, it became clear the advances and benefits achieved. Certainly based on the vision making processes the problem will be more exhibition and gain a better understanding and resolution . When work is carried out empirically and without scientific justification, the problem unsolved constantly reappear and create a rework. After observing, analyzing and address efficiently and effectively the difficulties, tune the time and new situations - problems gain space on the agenda. You can see that with the process mapping the uncontrolled growth of organizations are beginning to be contingent.