Resíduos eletroeletrônicos e seu descarte: um estudo baseado na visão dos consumidores sobre a logística reversa de computadores e celulares

Abstract

Due to the significant increase in consumption of electrical and electronic equipment (EEE ) , also comes the need for policies that address the proper disposal of this equipment after use , ie their destruction , where these devices are turned on Waste Electrical and Electronic Equipment ( WEEE ) . These wastes when discarded improperly by consumers can generate numerous injury to health and the environment due to its constitution , thus ends up becoming something important to building and deploying systems that aim to extinguish the inappropriate disposal of this waste , enabling their reuse and recycling this . One of the systems set up to this goal was the Reverse Logistics ( LR ) , which is considered as a reverse logistics system conventional sales , aiming to give a suitable destination WEEE and recover these its value. However for the LR to work, consumers must participate effectively in the system , to know their rights and duties . Due to this importance of consumers in the process of WEEE LR main objective of this study was to analyze consumers' knowledge regarding the Reverse Logistics ( LR ) of computers and cell phones in the town of Golden ( MS ). This goal was achieved with the application of a questionnaire with 8 questions , at random in the town of Golden ( MS ) center. 200 consumers were interviewed. When consumers form asked about what they were doing with your WEEE computer and cell type , they mostly 43 % and 49 % respectively responded that keep these devices. When asked whether they had heard about LR only 20 % said yes, and they heard about this on television ( 44 % ) . When asked whether they knew what LR is only 15 % of respondents said yes, and of these 55 % said they have a role within the LR system. This last number of respondents who answered that they have a role within the system LR , 31 % responded that their role was to return unused products purchased after the point of purchase , the same percentage who responded that their role within the system is that of a mere spectator . The last question of the questionnaire was introduced with the definition of LR found in the National Policy on Solid Waste ( PNRS ) , and after the same respondents were asked when this functionality in your opinion . In this question 75 % of respondents answered that LR does not work and presented as percentage of this 64 % attributed the inefficiency lack of knowledge of the population about their right to return their unused equipment at points of purchase. It is concluded that there is a particular disability of respondents on the concept of LR , its applicability and its role within the system.