Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour

Registro completo de metadados
MetadadosDescriçãoIdioma
Autor(es): dc.creatorSiqueira, Monique Scalco Soares-
Autor(es): dc.creatorNascimento, Priscilla Oliveira-
Autor(es): dc.creatorFreire, Andre Pimenta-
Data de aceite: dc.date.accessioned2026-02-09T11:33:05Z-
Data de disponibilização: dc.date.available2026-02-09T11:33:05Z-
Data de envio: dc.date.issued2022-07-04-
Data de envio: dc.date.issued2022-07-04-
Data de envio: dc.date.issued2022-05-
Fonte completa do material: dc.identifierhttps://repositorio.ufla.br/handle/1/50459-
Fonte: dc.identifier.urihttp://educapes.capes.gov.br/handle/capes/1142236-
Descrição: dc.descriptionPurpose: The observance of inclusive practices in e-government has been overlooked in several countries, and surveillance and action taken by official bodies is often inefficient especially in low-and middle-income countries. This article investigated factors that influence the behaviour of people with disabilities concerning filing formal complaints about accessibility barriers of government portals in Brazil. Method: Five people with disabilities and three prosecutors were interviewed. A content analysis by category, using the Theory of Planned Behaviour, was performed. Results: Interviewees emphasised aspects such as government websites being accessed with low frequency; lack of a combative culture; disbelief in the effectiveness of filing a complaint; ignorance or superficial knowledge about the laws; the technical ignorance of the user; lack of awareness of the severity of communication barriers; unfamiliarity with the role of the Public Prosecutor's Office; excessive formalism; and, the influence of close people. Conclusion: There is a need to promote cultural change so as to value and respect people with disabilities as equal citizens.-
Formato: dc.formatapplication/pdf-
Idioma: dc.languageen-
Publicador: dc.publisherStichting Liliane Fonds-
Direitos: dc.rightsacesso aberto-
Direitos: dc.rightshttp://creativecommons.org/licenses/by/4.0/-
Direitos: dc.rightshttp://creativecommons.org/licenses/by/4.0/-
???dc.source???: dc.sourceDisability, CBR and Inclusive Development-
Palavras-chave: dc.subjectDisability rights oversight-
Palavras-chave: dc.subjectWeb accessibility-
Palavras-chave: dc.subjecte-government-
Palavras-chave: dc.subjectTheory of Planned Behaviour-
Palavras-chave: dc.subjectPublic Prosecutor’s Office-
Palavras-chave: dc.subjectDireitos das Pessoas com Deficiência-
Palavras-chave: dc.subjectAcessibilidade web-
Palavras-chave: dc.subjectSites governamentais-
Palavras-chave: dc.subjectTeoria do Comportamento Planejado-
Palavras-chave: dc.subjectMinistério Público-
Título: dc.titleReporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour-
Tipo de arquivo: dc.typeArtigo-
Aparece nas coleções:Repositório Institucional da Universidade Federal de Lavras (RIUFLA)

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