Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies

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MetadadosDescriçãoIdioma
Autor(es): dc.contributorFederal Center for Technological Education Celso Suckow da Fonseca (CEFETRJ)-
Autor(es): dc.contributorUniversidade Estadual Paulista (UNESP)-
Autor(es): dc.contributorUniversidade Paulista-
Autor(es): dc.contributorUniversidade de São Paulo (USP)-
Autor(es): dc.contributorEscola Superior de Design-
Autor(es): dc.creatorBarbosa, Luís César Ferreira Motta-
Autor(es): dc.creatorde Oliveira, Otávio José-
Autor(es): dc.creatorMachado, Marcio Cardoso-
Autor(es): dc.creatorMorais, Ana Clara Tomaz-
Autor(es): dc.creatorBozola, Patrícia Maria-
Autor(es): dc.creatorSantos, Manuel Gilberto Freitas-
Data de aceite: dc.date.accessioned2025-08-21T17:40:45Z-
Data de disponibilização: dc.date.available2025-08-21T17:40:45Z-
Data de envio: dc.date.issued2022-04-28-
Data de envio: dc.date.issued2022-04-28-
Data de envio: dc.date.issued2020-12-31-
Fonte completa do material: dc.identifierhttp://dx.doi.org/10.1108/BIJ-07-2021-0382-
Fonte completa do material: dc.identifierhttp://hdl.handle.net/11449/222913-
Fonte: dc.identifier.urihttp://educapes.capes.gov.br/handle/11449/222913-
Descrição: dc.descriptionPurpose: This study used a qualitative approach on five case studies in Brazilian industrial companies. The research used interviews, document analysis and on-site visits to collect and analyze data. The companies were selected based on the following criteria: operating in the industrial sector, updating their quality management system (QMS) process to ISO 9001: 2015 and agreeing to participate in this study. Design/methodology/approach: This article aims to investigate the strategies of industrial companies adopted for ISO-9001:2015 certification in light of the six major advances concerning the previous version. Thus, QMS of other organizations can incorporate identified lessons learned, whether certified or not. Findings: The main finding of the research is the systematization of a set of lessons learned in the experiences of implementing the six significant advances of ISO 9001 concerning the previous version by industrial companies in the State of São Paulo in Brazil. These lessons can and should be used by other organizations to improve their QMSs. Practical implications: The practices identified in this empirical research can serve as benchmarking to assist quality managers from other companies in QMS certification based on ISO 9001: 2015 or even those not certified but interested in updating their QMSs. Therefore, lessons learned can significantly minimize efforts to improve your projects, processes, products and services. These findings can also help industrial companies improve their production efficiency and effectiveness through quality improvement. Originality/value: The main novelty of the research is the consolidation of theoretical and practical analysis of the main changes in the latest version of the ISO 9001 standards. The efforts to fulfill those changes result in lessons learned. The “lessons learned” will form a new block of knowledge that will subsidize theoretical (new research) and practical (formulation of a new ISO 9001 standard and helps quality managers improve their systems).-
Descrição: dc.descriptionFederal Center for Technological Education Celso Suckow da Fonseca (CEFETRJ)-
Descrição: dc.descriptionDepartment of Production Sao Paulo State University-
Descrição: dc.descriptionPrograma de Mestrado em Administração Universidade Paulista-
Descrição: dc.descriptionPontifical Catholic University of São Paulo - PUC-SP-
Descrição: dc.descriptionEscola Superior de Design, Polytechnic Cavado e Ave-
Descrição: dc.descriptionDepartment of Production Sao Paulo State University-
Idioma: dc.languageen-
Relação: dc.relationBenchmarking-
???dc.source???: dc.sourceScopus-
Palavras-chave: dc.subjectBrazil-
Palavras-chave: dc.subjectIndustrial companies-
Palavras-chave: dc.subjectISO 9001:2015-
Palavras-chave: dc.subjectQuality management systems-
Título: dc.titleLessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies-
Tipo de arquivo: dc.typelivro digital-
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