Structuring a Training-Oriented High Performance Work System: A Systematic Review on Frontline Employees in the Service Sector

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MetadadosDescriçãoIdioma
Autor(es): dc.contributorUniversidade Estadual Paulista (Unesp)-
Autor(es): dc.contributorTrinity College Dublin-
Autor(es): dc.creatorMathias, Maria Augusta Siqueira [UNESP]-
Autor(es): dc.creatorFu, Na-
Autor(es): dc.creatorOliveira, Otávio José [UNESP]-
Data de aceite: dc.date.accessioned2022-02-22T00:47:10Z-
Data de disponibilização: dc.date.available2022-02-22T00:47:10Z-
Data de envio: dc.date.issued2021-06-25-
Data de envio: dc.date.issued2021-06-25-
Data de envio: dc.date.issued2020-12-31-
Fonte completa do material: dc.identifierhttp://dx.doi.org/10.1177/15344843211024028-
Fonte completa do material: dc.identifierhttp://hdl.handle.net/11449/206471-
Fonte: dc.identifier.urihttp://educapes.capes.gov.br/handle/11449/206471-
Descrição: dc.descriptionGiven the service sector’s inherent dynamism, organizations ultimately rely on their employees’ and managers’ knowledge, skills, and capabilities to complete tasks for their clients. However, the lack of pragmatic guidance for human resource development (HRD) professionals in the literature on a training-oriented high performance work system (HPWS) for frontline employees (FLE) justifies this study’s systemization of context-specific dimensions and implementation drivers. A systematic review in the period of 2008 to 2018 identified 185 potential articles, which, after a thorough content investigation, resulted in 90 papers that substantiated the proposal of 5 dimensions and 14 drivers for this particular HPWS. This paper’s main scientific contribution is the promotion of a better understanding of the conceptual work on the theme through a structured overview. The systemization of unprecedented dimensions and drivers of a training-oriented HPWS for FLE allows HRD professionals to efficiently plan their initiatives. It constitutes this article’s novelty and central applied contribution.-
Descrição: dc.descriptionSão Paulo State University-UNESP-
Descrição: dc.descriptionTrinity College Dublin-
Descrição: dc.descriptionSão Paulo State University-UNESP-
Idioma: dc.languageen-
Relação: dc.relationHuman Resource Development Review-
???dc.source???: dc.sourceScopus-
Palavras-chave: dc.subjectfrontline employees-
Palavras-chave: dc.subjecthigh performance work system-
Palavras-chave: dc.subjecthuman resource development-
Palavras-chave: dc.subjectservice quality-
Palavras-chave: dc.subjectsystematic review-
Título: dc.titleStructuring a Training-Oriented High Performance Work System: A Systematic Review on Frontline Employees in the Service Sector-
Aparece nas coleções:Repositório Institucional - Unesp

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