Health care for patient and worker safety: a literature review on promotion and prevention (Atena Editora)

Abstract

Millions of patients are affected by adverse events, arising from unsafe care practices, failures in care protocols, inadequate number of professionals, among other variables that increase the morbidity and mortality rate that see an impact on the health management models of international and national organizations, facts responsible for improving the health status of the population. Taking into consideration, that the nursing team is the largest number of professionals working in healthcare, the occurrence of adverse events can lead to several problems to which they and the population are exposed. Strategic actions can predict nurse satisfaction and guarantee the prevention and promotion of assistance with quality services provided to patients. The workload of nurses and the events resulting from care are impactful factors in the continuous process of quality, patient safety, professional safety, and humanized care, which leads to concern about the mental health of these actors. Goals: To carry out a systematic review of the literature in order to seek information based on scientific evidence that strengthens issues related to safety and quality in mental health for patients and professionals. Methods: The study design is observational, descriptive and exploratory in nature with a systematic review through governmental and non-governmental websites with description, political/economic/social and mental health. Results: The bibliographical research led us to 56 documents with evidence strength for the study context criteria. Of these, 39 studies were excluded because they did not meet the standard expectations of the theme development process. Conclusion: This study is expected to contribute to the improvement in practice, greater reflection by health professionals, especially nurses, who deal directly with care and are responsible for seeking updates. That preventive measures be applied, especially in mental health, mitigating impacts and risks. That managers can take advantage of the public policies and strategies developed to serve with quality, offering working conditions to the multidisciplinary team of the health system, whether of public or private origin.