The systemic approach in business processes and knowledge management: towards organizational competitiveness (Atena Editora)

Abstract

For decades, the competitiveness of companies has been a subject of constant study in the organizational literature. Competitiveness has been directly linked to innovation, both in the development of new products and in the improvement of processes, as well as with organizational changes. According to Porter (2009), he mentions that the factors of competitiveness are related to innovation, human capital and infrastructure, for this reason it is important to emphasize that organizations at all levels must be seen with a systemic approach, where all the interrelations between its different elements, both external and internal, are concurrent in an adequate knowledge management for the emergence of organizational competitiveness. Based on a literary review on the topics of knowledge management, systemic approach and competitiveness, this research work is presented with the aim of proposing a methodology that puts into practice the systemic approach in business processes and the management of knowledge, but not only taking into account the knowledge of knowing what, but also recognizing the importance of having knowledge in knowing how and knowing why, considering the application of knowledge in a holistic context immersed in a dynamic business environment and changing, which leads to placing special interest in human capital and innovation in business processes as a basis for organizational competitiveness.