KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL LEARNING AS COMPETITIVE PERFORMANCE FACTORS IN AN ORGANIZATION (Atena Editora)

Abstract

The purpose of this article is to present the relationship between knowledge management and organizational learning in a business environment. The convergence of these two constructs will occur through the sharing of information in the various departments that make up an organization. In the post-modern world, much is said about organizational environments, about the competitive advantage of organizations as a means of maintaining and differentiating themselves in the competitive globalized market. Treating the innovative capacity of organizations as a competitive differential, the present study used a descriptive and qualitative analysis as a methodology through bibliographical reviews, approaching knowledge management and organizational learning as a competitive factor in an organization. From the relationship between these two constructs, a theoretical model is proposed and analyzed that presents knowledge management and organizational learning supported by organizational culture, in order to provide an organizational environment in which it is possible to innovate and achieve the desired competitive differential. in the market. At the end, a reflection on the theoretical model proposed by the author of the article is developed.