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EFFECTS OF THE QUALITY OF THE CUSTOMER-COMPANY RELATIONSHIP IN THE CAUSAL ATTRIBUTION PROCESS OF CRITICAL INCIDENTS: The harmonic resonance of emotional, professional and technological intelligence for the promotion of excellence and innovation in the quality of the Customer-Company relationship (Atena Editora)
SILVA, SHEILA APARECIDA MOREIRA DA; MARREIROS, CRISTINA GALAMBA; COELHO, PEDRO SIMÕES
5-Abr-2022
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